Shipping & Returns

Shipping Policy

Free Worldwide Shipping

We offer free shipping on every order — no minimum purchase required, no hidden fees.

Delivery Times

Region	Estimated Delivery
United States	7–12 business days
Europe	8–14 business days
Canada / Australia	10–16 business days
Rest of World	12–20 business days

Note: Delivery times are estimates. Delays may occasionally occur due to customs processing or carrier delays.

Order Tracking

Once your order ships (typically within 1–3 business days of ordering), you'll receive a tracking number by email. Use it to follow your package in real time.

If you haven't received tracking info within 3 business days, please check your spam folder first, then contact us at support@smartpaws.shop.

Returns & Refund Policy

30-Day Satisfaction Guarantee

We want you (and your dog) to absolutely love what you ordered. If for any reason you're not satisfied, you have 30 days from the date of delivery to request a return or exchange.

How to Return

Email support@smartpaws.shop with your order number and a brief description of the issue.
We'll respond within 24 hours with next steps.
Once your return is approved, we'll process your refund within 5–7 business days to your original payment method.

Conditions

Items must be unused and in original condition for a full refund.
Used items may qualify for a partial refund or store credit at our discretion.
We cover return shipping costs for defective or incorrect items.

Damaged or Wrong Items

If your item arrived damaged or you received the wrong product, email us immediately at support@smartpaws.shop with a photo. We'll send a replacement at no cost to you — no need to return the original.