Got Questions? We've Got Answers.

Orders & Shipping

How long does shipping take?

Most orders are delivered within 7–14 business days. You'll receive a tracking number by email as soon as your order ships so you can follow it every step of the way.

Do you ship internationally?

Yes! We ship worldwide. Shipping times may vary by location.

How much does shipping cost?

We offer free shipping on all orders. No minimum required.

Can I track my order?

Absolutely. Once your order ships, you'll receive a tracking link via email. If you haven't received it within 3 business days of ordering, check your spam folder or contact us at support@smartpaws.shop.

Products

Are your products safe for dogs?

Yes — all SmartPaws products are designed with your dog's safety in mind. Our materials are non-toxic and pet-safe.

What sizes are available?

We offer products in multiple sizes to fit dogs of all breeds. Check the individual product page for size guides and choose the right fit for your pup.

Do you have a MudBuster paw cleaner?

Yes! Our MudBuster Portable Paw Cleaner is one of our most popular products. Just dip, twist, and dry — clean paws in seconds. Available in sizes for small, medium, and large dogs.

Returns & Refunds

What is your return policy?

We offer a 30-day satisfaction guarantee. If you're not happy with your purchase for any reason, contact us at support@smartpaws.shop and we'll make it right — no questions asked.

How do I start a return?

Email us at support@smartpaws.shop with your order number and reason for return. We'll handle everything from there.

Discounts & Promotions

Do you have any discount codes?

Yes! Check our homepage banner for current active promotions. First-time customers can use code FIRSTSALE for 25% off.

Can I use multiple discount codes?

Only one discount code can be applied per order.

Still Have Questions?

We're here to help! Email us at support@smartpaws.shop and we'll get back to you within 24 hours.